Take Control with Card Management
Your debit card is one of the most convenient ways to access your money—but it’s also a prime target for fraudsters. With Exchange Bank’s Card Management tools, you can stay in control of your card anytime, anywhere.
Why It Matters:
Fraudsters are constantly looking for ways to access your funds. By actively managing your debit card, you can help prevent unauthorized transactions before they happen.
Stay Secure & In Control:
- Turn Your Card On/Off – Instantly disable your card if it’s lost, stolen, or misplaced.
- Set Spending Limits – Manage where and how your card is used to prevent unexpected charges.
- Get Alerts – Receive notifications for every transaction to quickly spot suspicious activity.
- Control Where Your Card Works – Enable or disable transactions by location, merchant type, or purchase category.
With Card Management, security and convenience go hand in hand. Protect your money while enjoying full control over your debit card—all from the palm of your hand.
Where to Find Card Management
Managing your card is quick and easy! Simply log in to your Exchange Bank Online or Mobile Banking App, and you'll find Card Management in the dashboard.
Stay in control and protect your money—start using Card Management today!
What to Do If Your Card is Lost, Stolen, or Compromised
- Turn your card off immediately using Card Management in Online or Mobile Banking or call 800-237-8990.
- Review your transactions for any unauthorized charges.
- To dispute unauthorized charges, call 833-882-0856 or file a dispute online. The online dispute form is available in your Online or Mobile Banking under the Support menu.
Travel & Card Security
Planning a trip? Keep your debit card secure while traveling with these tips:
- Notify Us Before You Travel – To prevent transaction declines, call us at 478-452-4531 or send a secure message through Online Banking messages. Travel notifications cannot be set up in the app.
- Use Mobile Wallet for Payments – Adding your debit card to a mobile wallet (such as Apple Pay, Google Pay, or Samsung Pay) provides an extra layer of security by using tokenized transactions, reducing the risk of fraud.
- Monitor Your Transactions – Enable real-time alerts in Card Management to track purchases while you’re away.
- Have a Backup Payment Method – Carry an extra card or some cash in case of unexpected issues.
Taking these precautions will help ensure a smooth and secure banking experience while you travel!
Common Debit Card Scams & How to Avoid Them
- Card Skimming: Fraudsters install hidden card readers on ATMs or gas pumps to steal information.
- Tip: Use bank-affiliated ATMs and inspect card slots before inserting your card.
- Phishing Emails & Texts: Scammers impersonate banks to trick you into providing sensitive details.
- Tip: Exchange Bank will never ask for your PIN or passwords.
- Fake Fraud Alerts: Scammers pose as bank representatives, asking you to "confirm" transactions.
- Tip: Always verify suspicious messages by calling the bank directly.
Secure Online Shopping Tips
Online shopping is convenient, but it comes with risks. Protect your debit card and personal information with these simple steps:
- Use a Mobile Wallet – Instead of entering your card details, add your debit card to Apple Pay, Google Pay, or Samsung Pay for a more secure, tokenized payment method.
- Shop on Secure Websites – Only enter payment details on sites with "https://" in the URL and a padlock icon in the address bar.
- Enable Transaction Alerts – Turn on Card Management alerts in your Exchange Bank Online or Mobile Banking App to monitor purchases in real-time.
- Avoid Public Wi-Fi for Purchases – Public networks can be unsafe. Use mobile data or a VPN for added protection.
- Verify Merchants & Deals – Be cautious of too-good-to-be-true prices and check reviews before making a purchase.
- Review Your Statements Regularly – Check your account frequently for unauthorized transactions. If something looks suspicious, turn off your card in Card Management and call us at 478-452-4531.
Taking these precautions helps keep your online shopping secure and your money protected!
Banking on your schedule
Your finances are at your fingertips – transfer funds, schedule payments, deposit checks and more!