Fraud Prevention

Your financial security is our top priority. With Exchange Bank’s robust banking services, you can safeguard your accounts and enjoy peace of mind. From monitoring transactions with Online Banking to using secure features like mobile wallets and eStatements, we make it easy to stay protected in today’s digital world. Explore tools like account alerts, card locking, and secure payment options to keep your money safe and secure every step of the way. Discover how these services can enhance your banking experience while reducing potential risks.


Protect Yourself with Bank Services

  • Monitor Your Accounts Through Online Banking: Regularly check your transactions and balances via your bank's mobile app or website for any suspicious activity.
  • Enable Account and Card Alerts: Receive instant notifications for account activity, including debit card transactions or large transactions. 
  • Use Mobile Wallets: Add your debit or credit card to a secure mobile wallet. Mobile wallets use encryption and tokenization, making transactions safer than using your physical card. 
  • Set Up Bill Pay: Pay bills directly through your bank’s secure online banking platform to avoid logging into multiple websites with less than robust security or risking checks being intercepted in the mail. 
  • Lock and Unlock Your Card: Use your bank's app to lock your debit or credit card temporarily if it's misplaced or suspected of being compromised. 
  • Switch to eStatements: Reduce the risk of stolen mail by opting for paperless statements accessible through your bank's secure online portal. 
  • Utilize our Person 2 Person Transfers or External Transfers: Transfer money securely to friends and family or to another financial institution using our platform instead of third-party apps
  • Avoid Mailing Checks: Use electronic bill pay or secure online payments through your bank to eliminate the risk of check fraud.

Partner with Us

  • Report Suspicious Activity Immediately: Notify us of any unusual transactions so they can take immediate action to protect your account. 
  • Use Secure ATMs: Stick to ATMs located at your bank’s branches, as these are regularly monitored for skimming devices. 
  • Stay Informed: Attend fraud prevention workshops or webinars hosted by your bank to learn the latest strategies for staying safe.
  • Keep Sensitive Documents Secure: Store personal documents like Social Security cards, bank statements, and credit card information in a safe place. 
  • Shred Before You Toss: Shred financial documents and paperwork with personal information before discarding them. 
  • Be Cautious Online: Avoid sharing personal information (e.g., birthday, address) on social media platforms. 
  • Use Strong Passwords: Create passwords with a combination of letters, numbers, and symbols. Avoid common passwords like "123456" or "password." 
  • Enable Multi-Factor Authentication: Add an extra layer of security for accounts by requiring a second form of verification. 
  • Be Wary of Public Wi-Fi: Avoid accessing financial accounts or entering sensitive information on public Wi-Fi networks without a VPN.
  • Phishing Emails and Calls: Verify the sender or caller before providing personal or financial information. Avoid clicking on suspicious links.
  • Fake Invoices or Overpayment Scams: Verify the legitimacy of unexpected requests for payments or refunds.
  • Romance Scams: Be cautious with online relationships that involve requests for money. 
  • Review Your Credit Report: Obtain a free credit report annually at AnnualCreditReport.com to check for errors or fraudulent accounts.
  • Be Cautious with Personal Data Requests: Verify the legitimacy of any organization asking for personal details.
  • Freeze Your Credit: Consider freezing your credit to prevent unauthorized accounts from being opened in your name.
  • Monitor Your Identity: Consider subscribing to identity theft protection services for added security.
  • Beware of Unsolicited Offers: Avoid investment offers or deals that seem too good to be true.
  • Verify Charitable Donations: Research charities before donating, especially during times of crisis.
  • Keep Checks Safe: Use online payments when possible and avoid mailing checks to prevent check fraud.

Know Where to Report Fraud

  • Contact Us Immediately: Report suspicious transactions or compromised accounts to your bank without delay.
  • File a Debit Card Dispute Online: Debit Card Dispute Center
  • Report Scams: Use resources like the Federal Trade Commission (FTC) or local law enforcement to report fraud.

Additional Resources